About Me
With 10 years of experience bridging business operations and modern technology, I work at the intersection of healthcare billing operations and practical software solutions — running revenue cycle teams while building self-hosted tools to remove repetitive operational friction.
Operational Background
I manage daily revenue cycle workflows at Omega RCM Solutions — resolving complex claim denials, streamlining intake coordination, and auditing billing discrepancies. Alongside operations, I design self-hosted Linux automation pipelines, custom CRM entities, and AI assistants built with AI-assisted development (Claude, Cursor, Antigravity) that eliminate repetitive administrative overhead.
Over the past six years at Omega RCM Solutions, my daily focus has been US healthcare Revenue Cycle Management (RCM). Starting as an EOB Specialist, Intake Coordinator & Data Analyst in 2020, I advanced into an Intake Account Specialist role and currently serve as Administrative Assistant coordinating cross-team operations.
In practice, this means working directly with clinical practice managers, billing specialists, and payer portals to audit remittances, overturn recurring claim denials, and ensure intake data capture is clean before submission.
Alongside billing operations, I have spent years working with web infrastructure, Linux servers, and open-source tooling. Earlier in my career, I spent seven years in technical customer support and web operations at Wise Dezine (2017–2023) and delivered freelance WordPress technical troubleshooting on Upwork. Today, I combine both worlds: customizing EspoCRM schemas for clinical intake, writing Python automation scripts, and deploying AI assistants on AWS Bedrock to streamline payer guideline lookups.
Focus Areas
Revenue Cycle Operations
Hands-on management of insurance claims submissions, denial appeals, payment posting, and remittance reconciliation across healthcare payers.
Intake Coordination & Eligibility
Supervising patient intake pipelines, validating insurance coverage, and resolving front-end demographic discrepancies before claim submission.
CRM Architecture & Customization
Configuring custom entities, relational layouts, and automated task handoffs in EspoCRM to replace fragmented spreadsheets.
Workflow Automation & Scripting
Developing Python scripts, webhook listeners, and self-hosted n8n pipelines to automate report extraction, ledger cleanup, and staff notification queues.
AI Agent Workflows
Deploying support workflows with Amazon Bedrock AgentCore and Strands Agents SDK to answer team inquiries and route tickets deterministically.
Healthcare Privacy & Compliance
Enforcing strict HIPAA privacy standards and secure data handling procedures across billing portals and local infrastructure.
Looking to streamline revenue cycle workflows or automation?
Let's discuss how customized systems and automation can solve operational bottlenecks.