Work History

Documented experience in healthcare revenue cycle operations, enterprise CRM systems implementation, and freelance automation.

Administrative Assistant

Omega RCM Solutions

Feb 2026 – Present Active

Providing administrative coordination and cross-departmental oversight to streamline account handoffs across revenue cycle teams.
Designed monday.com workflows for the whole management team to coordinate cross-functional project tracking and priorities.
Maintaining operational standards and supporting task queues across intake and billing workflows.

Omega RCM Solutions

Jul 2024 – Feb 2026

Cut response time from 4+ hours to under 2 hours (about 50% faster) through a self-taught implementation of EspoCRM restructuring intake workflows and queue routing.
Eliminated about 15% ticket loss by establishing automated tracking and mandatory status progression rules in EspoCRM.
Configured a multi-level permission system for 500+ users, with Power BI dashboards for real-time throughput and executive visibility.
Trained 30+ staff on standardized intake protocols; created comprehensive SOPs that cut onboarding time by 40%.
Handled claim and EOB retrieval in eClinicalWorks, Medisoft and insurance payer portals.

Self-employed

Jan 2024 – Present

Configured and deployed DigitalOcean servers running self-hosted n8n and OpenClaw instances.
Built custom n8n workflows connecting webhooks, REST APIs, and automated task queues.
Completed ERPNext setup and Google Workspace configuration for 3 commercial clients.
Built 3 custom client tools using AI-assisted development (Claude, Cursor, Antigravity).
Deployed Amazon Bedrock AgentCore chatbots for automated FAQ and support routing.

Omega RCM Solutions

Jun 2020 – Jun 2024

Built an operational Google Sheet used daily by 40+ staff for patient call and inquiry management, centralizing daily intake logs.
Named "Most Reliable Remote Team Member" 2022–2024 with perfect attendance and consistent operational dependability.
Handled claim and EOB retrieval in eClinicalWorks, Medisoft and insurance payer portals.

Wise Dezine & Upwork

2016 – 2023

Delivered technical client support, website troubleshooting, DNS management, and web hosting configuration for global clients.
Managed WordPress deployments, performance optimizations, database maintenance, SSL configurations, and email routing.
Communicated technical resolutions clearly to non-technical stakeholders and business owners.

I am available for healthcare RCM consulting, automation projects, and systems integration.